Who we are
We are a passionate team, dedicated to answering the questions that many struggle to obtain within their local healthcare systems. With tools, experts, and specialist partnerships with a world-class laboratory, we aim to identify, source, and deliver the highest-quality diagnostic testing.
Our Customer Service and Operations team is a mix of different nationalities, multi-lingual and located around Europe. With hubs in the UK, Europe, Dubai and North America, we deliver tests to patients around the world.
GLXG is a member of the International Lyme and Associated Diseases Society – or ILADS for short. ILADS is “a nonprofit, international, multidisciplinary medical society dedicated to the appropriate diagnosis and treatment of Lyme disease and its associated illnesses”. Being a member of ILADS means that GLXG has access the world’s leading Lyme and Co-infectious disease specialists, supporting patients in connecting to the Lyme literate specialists around the world.
Our offer
With over 6,000 tests under one roof, we offer diagnostic testing that ranges from the most basic health check to the most complex disease or infection.
Working in partnership with doctors and specialists, we develop bespoke panels to meet the need of patients who seek answers to their personal health challenges.
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Privately owned, German government-approved labs, Labor Susa, based in Ulm, Germany. |
![](https://glxg.com/wp-content/uploads/2025/06/GLXG-bullet-icon02.jpg") |
T Cell/iSpot, ELISpot, antibody, PCR and other testing methods. |
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Guidance and training on diagnostic interpretation. |
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Global test kit dispatch to patients. |
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Private Concierge Service. |
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Training for doctors and practitioners. |
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Offices: UK, Portugal, Austria, Germany, Dubai, USA, Canada. |
How we support you
Customer Care Team
Our Customer Care & Distribution team provides support to practitioners, clinics and patients for all diagnostic questions, test kit enquiries, order processing and an encrypted results delivery service. This is the first point of entry for all enquiries, and the team are ready to help Mon – Fri on info@glxg.com. Conference calls can also be set up for extra support to doctors or directly with patients as needed.
Concierge Service
We offer a personal concierge service tailored to clients who value privacy, precision, and personalised attention.
Designed for VIP patients or for patients/doctors who want that bit extra, this exclusive service offers direct access to our expert support team, seamless coordination of testing procedures, and hand-delivery of diagnostic kits where required or possible. We go beyond standard care, providing an elevated, responsive experience that ensures every detail is handled with discretion, efficiency, and exceptional service quality.
We have clinical hubs that we are connected to in London (UK), Germany, Portugal, Austria, Canada, USA (CA) as well as Dubai locations that can support clinically with personalised service. Please contact concierge@glxg.com for more information on how we can tailor our support to your needs.
Who we are
We are a passionate team, dedicated to answering the questions that many struggle to obtain within their local healthcare systems. With tools, experts, and specialist partnerships with a world-class laboratory, we aim to identify, source, and deliver the highest-quality diagnostic testing.
Our Customer Service and Operations team is a mix of different nationalities, multi-lingual and located around Europe. With hubs in the UK, Europe, Dubai and North America, we deliver tests to patients around the world.
GLXG is a member of the International Lyme and Associated Diseases Society – or ILADS for short. ILADS is “a nonprofit, international, multidisciplinary medical society dedicated to the appropriate diagnosis and treatment of Lyme disease and its associated illnesses”. Being a member of ILADS means that GLXG has access the world’s leading Lyme and Co-infectious disease specialists, supporting patients in connecting to the Lyme literate specialists around the world.
How we support you
Customer Care Team
Our Customer Care & Distribution team provides support to practitioners, clinics and patients for all diagnostic questions, test kit enquiries, order processing and an encrypted results delivery service. This is the first point of entry for all enquiries, and the team are ready to help Mon – Fri on info@glxg.com. Conference calls can also be set up for extra support to doctors or directly with patients as needed.
Concierge Service
We offer a personal concierge service tailored to clients who value privacy, precision, and personalised attention.
Designed for VIP patients or for patients/doctors who want that bit extra, this exclusive service offers direct access to our expert support team, seamless coordination of testing procedures, and hand-delivery of diagnostic kits where required or possible. We go beyond standard care, providing an elevated, responsive experience that ensures every detail is handled with discretion, efficiency, and exceptional service quality.
We have clinical hubs that we are connected to in London (UK), Germany, Portugal, Austria, Canada, USA (CA) as well as Dubai locations that can support clinically with personalised service. Please contact concierge@glxg.com for more information on how we can tailor our support to your needs.
Our services
With over 6,000 tests under one roof, we offer diagnostic testing that ranges from the most basic health check to the most complex disease or infection.
Working in partnership with doctors and specialists, we develop bespoke panels to meet the need of patients who seek answers to their personal health challenges.
|
Privately owned, German government-approved labs, Labor Susa, based in Ulm, Germany. |
|
T Cell/iSpot, ELISpot, antibody, PCR and other testing methods. |
|
Guidance and training on diagnostic interpretation. |
|
Global test kit dispatch to patients. |
|
Private Concierge Service. |
|
Training for doctors and practitioners. |
|
Offices: UK, Portugal, Austria, Germany, Dubai, USA, Canada. |